The Financial Navigators initiative helps residents deal with the financial impact of the COVID-19 pandemic, providing remote assistance in navigating critical financial issues and making referrals to other social services and resources. With support from Bloomberg Philanthropies, the Citi Foundation, JPMorgan Chase & Co., and the Wells Fargo Foundation, the CFE Fund is partnering with 31 local governments across the country, providing them with technical assistance and funding to launch a new public Financial Navigators program.

Trained Financial Navigators provide structured guidance over the phone to help people strategize around supports for disruptions to their income and other financial concerns. They help residents triage financial issues, identify immediate action steps, and make referrals to other services. Assistance includes managing expenses through prioritizing payments and when to make them, as well as maximizing income through ensuring receipt of federal payments, unemployment benefits, and other resources. In partner cities and counties across the country, helping residents navigate the financial impact of COVID-19 through the Financial Navigators initiative is a critical part of front-line emergency response efforts.

To learn more about the Financial Navigators initiative, contact I-Hsing Sun, Chief Program Officer.

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