Thank you to our many municipal and funding partners for making this pandemic-era program such a bold and nimble success. Across 31 cities and counties, trained navigators helped thousands of residents identify and then access public resources targeted to address their individual needs. 

This program also has informed the CFE Fund’s new Emergency Financial Empowerment program. To learn more about either program, please contact Sol Vilera Ramos, Manager.


The Financial Navigators initiative helped residents deal with the financial impact of the COVID-19 pandemic, providing remote assistance in navigating critical financial issues and making referrals to other social services and resources. With support from Bloomberg Philanthropies, the Citi Foundation, JPMorgan Chase & Co., and the Wells Fargo Foundation, the CFE Fund partnered with 31 local governments across the country, providing them with technical assistance and funding to launch a new public Financial Navigators program.

Trained Financial Navigators provided structured guidance over the phone to help people strategize around supports for disruptions to their income and other financial concerns. They helped residents triage financial issues, identify immediate action steps, and make referrals to other services. Assistance included managing expenses through prioritizing payments and when to make them, as well as maximizing income through ensuring receipt of federal payments, unemployment benefits, and other resources. In partner cities and counties across the country, helping residents navigate the financial impact of COVID-19 through the Financial Navigators initiative was a critical part of front-line emergency response efforts.

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