Thank you to our many municipal and funding partners for making this pandemic-era program such a bold and nimble success. Across 31 cities and counties, trained navigators helped thousands of residents identify and then access public resources targeted to address their individual needs.
This program also has informed the CFE Fund’s Emergency Financial Empowerment program. To learn more about either program, please contact Sol Vilera Ramos, Principal.
The Financial Navigators initiative helped residents deal with the financial impact of the COVID-19 pandemic, providing remote assistance in navigating critical financial issues and making referrals to other social services and resources. With support from Bloomberg Philanthropies, the Citi Foundation, JPMorgan Chase & Co., and the Wells Fargo Foundation, the CFE Fund partnered with 31 local governments across the country, providing them with technical assistance and funding to launch a new public Financial Navigators program.
Trained Financial Navigators provided structured guidance over the phone to help people strategize around supports for disruptions to their income and other financial concerns. They helped residents triage financial issues, identify immediate action steps, and make referrals to other services. Assistance included managing expenses through prioritizing payments and when to make them, as well as maximizing income through ensuring receipt of federal payments, unemployment benefits, and other resources. In partner cities and counties across the country, helping residents navigate the financial impact of COVID-19 through the Financial Navigators initiative was a critical part of front-line emergency response efforts.
The CFE Fund’s CityStart initiative offers local governments a structured approach to identify financial empowerment goals, convene relevant stakeholders for sustainable success, develop actionable strategies, and ultimately craft a blueprint that is rooted in local insights and opportunities to consider and expand access to wealth.
This two-phase action engagement connects critical insights about the impact of financial instability on municipal governments with tangible, sustainable strategies to improve families’ financial lives. The first phase of the initiative is a learning phase, where the CFE Fund and municipal partners look to analyze the local landscape, including wealth extraction and accumulation impacting access to wealth; collect relevant data; and engage in intensive stakeholder roundtables to identify key challenges and opportunities. This also includes a resident engagement effort. Based on issues identified in the learning phase, as well as administration priorities, the CFE Fund works with local government partners on a design phase to craft a comprehensive, government-led financial empowerment blueprint; check out past CityStart blueprints from the City of Cincinnati and the City of Newark.
The CityStart initiative stems from the CFE Fund’s extensive work with local government leaders, and connects critical on-the-ground insights about the impact of financial instability on families, communities, and municipal budgets with tangible, measurable, and sustainable municipal strategies to improve residents’ financial lives. CityStart cities have historically leveraged their engagement with the CFE Fund to further their commitment to this work.
The CFE Fund is currently accepting applications for the next CityStart cohort. If you have any questions about the CityStart initiative, contact Sol Vilera Ramos, Principal.
Bank On coalitions are locally-led partnerships between local public officials; city, state, and federal government agencies; financial institutions; and community organizations that work together to help improve the financial stability of unbanked and underbanked individuals and families in their communities. In addition to connecting people to safe and affordable accounts, Bank On coalitions also work to raise public awareness, target outreach to the unbanked, and expand access to financial education.
The CFE Fund’s Bank On national initiative builds on this grassroots movement, supporting local coalitions with strategic and financial support, as well as by liaising nationally with banking, regulatory, and nonprofit organization partners to expand banking access, including through the first-ever Bank On National Account Standards, updated for 2025 – 2026. The CFE Fund announced an online Bank On account validation and certification process; banks and credit unions across the country, at no cost, can submit for validation products they believe meet the national Standards. The list of financial institutions offering such products continues to expand across the country.
The CFE Fund and Capital One announced the winner of the Multi-City Financial Empowerment Hackathon, a national effort to create software applications (apps) focused on financial inclusion. Representing San Francisco, MEDAPulse, in partnership with the Mission Economic Development Agency, won the national competition with a tool that helps financial counselors better engage with clients by using technology to remind them of the goals that clients committed to achieving between sessions.
Through a grant from Capital One, the CFE Fund provided funding and technical assistance to Chicago, New York City and San Francisco to host regional hackathons. Combined, hackathons in these cities had over 110 participants who worked in teams to create numerous apps, including budget trackers, goal-setting applications, financial achievement badges and financial action plans.