washtenaw_county_mi | Cities for Financial Empowerment Fund

Financial Navigators

Thank you to our many municipal and funding partners for making this pandemic-era program such a bold and nimble success. Across 31 cities and counties, trained navigators helped thousands of residents identify and then access public resources targeted to address their individual needs.

This program also has informed the CFE Fund’s new Emergency Financial Empowerment program. To learn more about either program, please contact Sol Vilera Ramos, Manager.

The Financial Navigators initiative helped residents deal with the financial impact of the COVID-19 pandemic, providing remote assistance in navigating critical financial issues and making referrals to other social services and resources. With support from Bloomberg Philanthropies, the Citi Foundation, JPMorgan Chase & Co., and the Wells Fargo Foundation, the CFE Fund partnered with 31 local governments across the country, providing them with technical assistance and funding to launch a new public Financial Navigators program.

Trained Financial Navigators provided structured guidance over the phone to help people strategize around supports for disruptions to their income and other financial concerns. They helped residents triage financial issues, identify immediate action steps, and make referrals to other services. Assistance included managing expenses through prioritizing payments and when to make them, as well as maximizing income through ensuring receipt of federal payments, unemployment benefits, and other resources. In partner cities and counties across the country, helping residents navigate the financial impact of COVID-19 through the Financial Navigators initiative was a critical part of front-line emergency response efforts.

Local Consumer Financial Protection Initiative

People work hard to provide for their families and improve their financial circumstances. And while community organizations and social services across the country invest heavily in helping them, at the same time vulnerable communities have long been targets of fraudulent, predatory financial products and services. Just as local governments play an increasingly meaningful role in financially empowering their residents, they also can play a unique role in protecting residents’ hard-earned assets.

Building off of work begun by former New York City Mayor Michael R. Bloomberg, former Consumer Financial Protection Bureau Director Richard Cordray, and NYC Department of Consumer Affairs (DCA) then-Commissioner Jonathan Mintz, the CFE Fund was tapped to help local governments across the country develop and enhance their capacity to offer their residents consumer financial protection and empowerment. Local consumer protection agencies can augment financial empowerment gains by protecting consumer assets through licensing, regulation, enforcement, mediation, and outreach and education. Learn more about opportunities for local governments to protect their residents in the consumer financial marketplace on our new mini-site, www.protectinglocalconsumers.org.

In 2017, with generous seed funding from the W.K. Kellogg Foundation, and support from the Annie E. Casey Foundation, the CFE Fund selected four local governments to launch local offices of consumer protection. These cities have each successfully launched their efforts, developing consumer complaint infrastructure, identifying enforcement priorities, and pursuing legislative reforms. The CFE Fund selected a second cohort of local administrations in 2020 to raise consumer awareness of and protect residents from COVID-19 related scams, and continue planning for broader consumer financial protection capabilities within the city, and selected a third cohort in 2021. The CFE Fund recently released a new opportunity for a fourth cohort of municipal partners to join the Local Consumer Financial Protection initiative, with applications due August 14. To learn more about the opportunity, watch our recent informational webinar here (password JdE=+20K).

Please contact Kant Desai, Senior Principal, with any questions or to learn more.

Financial Empowerment Center Replication Initiative

Financial Empowerment Centers (FEC) offer professional, one-on-one financial counseling as a free public service to enable residents to address their financial challenges and needs as well as plan for their futures. In partnership with seed funder Bloomberg Philanthropies, and additional generous support from Principal Foundation and the Wells Fargo Foundation, the CFE Fund is promoting FEC replication through cohorts of local leaders who are developing, launching, and implementing financial counseling as a free public service, along with strategic research projects to enhance the success of financial counseling. Get in touch to join as a supportive funding partner.

The CFE Fund is supporting cohorts of new cities or counties interested in launching a Financial Empowerment Center through FEC Academy, an expanded entry point to the FECPublic movement. The CFE Fund’s FEC Academy guides government partners through each step of planning to launch the FEC model of professional, one-on-one financial counseling as a local public service. FEC Academy includes significant CFE Fund technical assistance, access to planning resources and information, and participation in a robust learning community. Upon completion of the FEC Academy, partners will be equipped to mobilize the building blocks to launch the Financial Empowerment Center initiative in their community, including through leveraging federal funding streams like the American Rescue Plan Act (ARPA).

The Financial Empowerment Center Model

Financial Empowerment Center clients receive free, one-on-one professional counseling assistance with money management, budgeting, reducing debt, establishing and improving credit, connecting to safe and affordable banking services, building savings, and referrals to other services and organizations. Professionally trained counselors support their clients in navigating complex financial challenges and choices, helping them identify and meet present challenges and future ambitions. Local governments offer FEC financial counseling as a free stand-alone public service, but also via integration into other social services including housing and foreclosure prevention services, workforce development, prisoner reentry, benefits access, domestic violence prevention, and more.

Financial Empowerment Center Evaluation Findings

In 2013, the CFE Fund awarded its first grants to replicate the model in five cities through a $16.2 million, 3-year investment by Bloomberg Philanthropies. An Evaluation of Financial Empowerment Centers: Building People’s Financial Stability As a Public Service, demonstrates the success of the 5-city implementation, drawing on data from 22,000 clients who participated in 57,000 counseling sessions across the first 5 city replication partners.